SUMMARY
Ability to work
independently, as part of a team, as leader, as follower, or as facilitator.
Flexible and works well under stressful and time sensitive situations.
Exceptional judgment, time-management, problem solving, and decision-making
skills. Able to follow complex instructions and learn new tools and
technologies quickly. Provides detailed analysis and consistent delivery of
high quality feedback, action plans, and presentations.
STRENGTHS
Multi-National customer relations’ experience
Technical researcher for cross-functional product
and process teams
Identification of user requirements for product
assessment
Review & editing of technical and procedural
documents and specifications
Supervision and oversight of organizational & management
requirements
Internal quality and safety process improvement
reference
WORK HISTORY
Metro
Media Fiber Network (MMFN) \ AboveNet Communications September 2000-Present
Administrative Assistant / Security Receptionist
Hired
as part of the initial core group to facilitate the start up of a new $80M data
center for MMFN/AboveNet. Extensive responsibilities included liaison work
between managerial personnel, contractors, and customers; handled all
administrative duties for the Facility Director and his staff, including but
not limited to, managing appointments, making travel arrangements, and
completing & tracking expense reports. Charged with designing facility
guides, expense tracking systems, and initial personnel in-processing
procedures. Acted as sole Security contact for facility and personnel issues in
the absence of the “yet-to-be-hired” Security Manager. Security team trainer;
taught Guardsmark staff to receive clients/guests, determine the nature of
their business and direct them to the proper area/person and operation of
the Infinity switchboard system.
Adhered to and enforced
company and facility security policies
Operated
Lenel security authentication system
Provided all training to
contract security officers and security reception staff
Created Excel database for
ckecking in/out contractors in the facility.
Human
Resources liaison with corporate offices
WINSTAR
COMMUNICATIONS June
1999- July 2000
Lead Receptionist
Managed
front desk activities including telephone traffic on Nortel switchboard and
call management through Altigen for other departments. Meeting, greeting, and directing clients and
vendors. Receiving, sorting, and
distributing company mail. Coordinate and facilitate the shipping of all
records and documents to the corporate office in preparation for office
closure. Human Resource liaison for off-site meetings and focal point for
in-processing/out-processing employees. Advisor to senior management on the
deployment of plans and procedures regarding customer relations.
Exemplary company
representative to first time visitors.
Organized and facilitated
Vendor activity for entire location.
Integral part of all
department activities.
JOHN
H. HARLAND COMPANY 1994-1999
Receptionist
Managed
front desk activities including heavy telephone traffic on Definiti
switchboard. Meeting, greeting, and
directing international clients.
Receiving, sorting, and distributing company mail. Arrange complex travel itineraries for
regional officers including the CEO and those traveling from other
facilities. Assist in compiling
managerial statistics for cost planning.
Coordinate contractors and in-house personnel in facilities
modification, kept schedule and budget on track. Advise senior management on
formulation and deployment of plans, policies, and procedures.
Outstanding company
representative to first time visitors.
Organized and facilitated
organizational safety committee.
Chaired and facilitated
organizational and strategic planning and process improvement teams.
EAGLE
MORTGAGE, INC. 1993-1994
Receptionist/Loan
Processor
Managed front desk activities including heavy inbound and outbound telephone traffic. Meeting and greeting clients. Receiving, sorting and distributing mail. Coding office billings. Compiling all necessary information to begin the home loan process for clients. Tracked and followed up on loan packages through closing. Made arrangements for quarterly office meetings and acted as stand-in during office manager’s absence.
Continued professional
impression to clients.
Outstanding time management
and attention to detail
Auspicious ability to
multi-task and remain cool under pressure.
SKILLS
MS Windows 95/98/NT, MS Office 97/2000, MS Publisher, Outlook,
Lotus Notes, Lenel Security System, online travel and financial software,
Internet research methods.